A handbook of user experience research & design in libraries / Andy Priestner

Bibliogr. p. 535-541. Index

4e de couverture UX is all about your users, getting to know and understand them better and offering a more relevant and valuable service experience as a result. It represents a compelling opportunity to diverge from how library services have been traditionally managed and delivered, focusing on and responding to user needs and behaviours, rather than staff agendas and speculation". Andy Priestner shares his expertise and adventures in User Experience Research & Design in this eminently readable and practical handbook intended for library staff at all levels. He demonstrates how UX methods and techniques uncover deeper and richer insights than traditional methods and have the potential to actively transform library services by placing users at the centre of all research and design endeavours. Divided into the 4 phases of the Design Council’s Double Diamond model, a wealth of UX research, ideation and design techniques are detailed, alongside numerous case studies from academic and public libraries around the world, chronicling fieldwork successes and failures. The issues facing those seeking to manage, embed and break down barriers to UX are also explored in depth, enhanced by the input of leading international library UX practitioners. This is the perfect toolkit for anyone interested in refocusing a library service around its users.