A trauma-informed approach to library services / Rebecca Tolley
LivresLangue: anglais.Éditeur : Chicago : ALA Editions, 2020Description : 1 vol. (XII-180 p.) :
illustrations ;
23 cmISBN: 978-0-8389-1981-1; 0-8389-1981-2.Résumé : "This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace" ; Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. -- adapted from Prologue and Chapter 2 [Editeur]Sujet - Nom commun: Bibliothèques et handicapés États-Unis | Traumatisme psychique 
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| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
| Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 025.1 RSE t (Browse shelf(Opens below)) | Available | 9200625 |
Includes bibliographical references (pages 155-162) and index
"This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace" ; Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. -- adapted from Prologue and Chapter 2 Editeur
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