Listening to the customer [Texte imprimé] / Peter Hernon and Joseph R. Matthews
LivresLangue: anglais.Éditeur : Santa Barbara, Calif : Libraries Unlimited, cop. 2011Description : 1 vol. (XIII-201 p.) :
ill. ;
26 cmISBN: 978-1-598-84799-4; 1-598-84799-6.Sujet - Nom commun: 027221245 -- États-Unis 027791513
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| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
| Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 025.5 PUB h (Browse shelf(Opens below)) | Available | 852531F |
Bibliogr. p. 181-192. Index
Listening to and valuing customer comments Obtaining staff buy-in Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data Methodologies (unstructured and solicited approaches) and the presentation of data collected Methodologies (structured but not always solicited approaches) and analyzing study findings Methodologies (unstructured and unsolicited approaches) I was once lost but now ? Analyzing and using the customer's voice to improve service ; Communication ; Valuing library customers.
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