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The measure of library excellence [Texte imprimé] : linking the Malcom Baldrige criteria and balanced scorecard methods to assess service quality / Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman
LivresLangue: anglais.Éditeur : Jefferson (N.C.) : McFarland, cop. 2008Description : 1 vol. (X-210 p.) :
tabl., graph. ;
26 cmISBN: 0-7864-3036-2; 978-0-7864-3036-9.Sujet - Nom commun: 033549737 | 027510484 | 027588580Gestion 
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| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
| Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 027 EVA w (Browse shelf(Opens below)) | Available | 8499342 |
Total holds: 0
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