Assessing service quality [Texte imprimé] : satisfying the expectations of library customers / Peter Hernon + Ellen Altman


Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 027 EVA h (Browse shelf(Opens below)) | Available | 838451B |
Total holds: 0
Notes bibliogr. Index.
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