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Assessing service quality [Texte imprimé] : satisfying the expectations of library customers / Peter Hernon + Ellen Altman
LivresLangue: anglais.Mention d'édition: 2nd ed.Éditeur : Chicago : American Library Association, 2010Description : 1 vol. (xi-206 p.) :
ill. ;
28 cmISBN: 978-0-8389-1021-4; 0-8389-1021-1.Sujet - Nom commun: Public services (Libraries) -- Evaluation | Public services (Libraries) -- United States -- Evaluation | 027221245027791513
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| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
| Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 027 EVA h (Browse shelf(Opens below)) | Available | 838451B |
Total holds: 0
Notes bibliogr. Index.
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