Reference reborn [Texte imprimé] : breathing new life into public services librarianship / Diane Zabel, editor ; preface by Linda C. Smith

Notes bibliographiques. Index.

Who are our users? : scanning the environment to detect trends / Ellysa Stern Cahoy Demystifying virtual reference / Daniel Hickey Going beyond the desk : 21st-century reference, outreach, and teaching services / Elizabeth McKeigue and Laura Farwell Blake The integrated services model : information commons in libraries / Juliet Rumble Librarians in second life and future virtual worlds / Alexia Hudson An exploration of the hybrid reference service model : keeping what works / Marie L. Radford and Scott Vine The embedded academic librarian / Susan Sharpless Smith and Lynn Sutton Community reference work / James LaRue Contemporary and future roles for readers' advisory in public libraries / Barry Trott and Neil Hollands Leisure reading collections in college and university libraries : have academic librarians rediscovered readers' advisory? / Anne Behler Librarian as marketer : learning to promote reference and outreach services / Elisabeth Leonard Reference quality : a primer on methods and tools for assessing reference services / Julie A. Gedeon and Joseph A. Salem, Jr. Telephone reference as the past and the future of library service / M. Kathleen Kern Reconfiguring reference services for mobile devices / Jim Hahn Using online social networking tools for reference and outreach / Emily Rimland What's next? : tracking tech trends / Michael Stephens From print to e-reference / David A. Tyckoson Digital visibility : creating usable interfaces so users can find resources / Jody Condit Fagan and Meris A. Mandernach Scholarly communication : library as content provider-digital projects to support reference and user services / Linda Friend What skills are needed for the next generation of librarians? / Sally W. Kalin Retirements in reference : passing the torch to the next generation of reference librarians / Charlotte Ford and Lili Luo The education of reference librarians : a detailed survey and analysis / Lisa G. O'Connor The guide to reference and learning reference librarianship / Robert H. Kieft Practitioners as adjunct teachers / Christopher LeBeau Outside the school doors : lessons learned after library school / Amber A. Prentiss