Virtual reference best practices [Texte imprimé] : tailoring services to your library / M. Kathleen Kern
LivresLangue: anglais.Éditeur : Chicago : American Library Association, 2009Description : 1 vol. (viii-148 p.) :
ill. ;
28 cmISBN: 978-0-8389-0975-1; 0-8389-0975-2.Note de contenu: Defining virtual reference Implementing virtual reference : is it the right thing, right now? Who are we doing this for? Buy-in : gaining commitment and support Policies : setting expectations of who, when, and what Selecting software Communication : do I have to learn a new language? Determining a staffing model Assessing the costs : budgeting for virtual reference Collaborative virtual reference Aspects of training Marketing your virtual reference service Assessment and evaluation : how are we doing? The road ahead : next steps and emerging technologies Sujet - Nom commun: Electronic reference services (Libraries) | 084038780
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| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|---|
| Prêt normal | Enssib | Papier | Pôle Les bibliothèques | 025.5 REF k (Browse shelf(Opens below)) | Available | 8309869 |
Bibliogr. Index.
Defining virtual reference Implementing virtual reference : is it the right thing, right now? Who are we doing this for? Buy-in : gaining commitment and support Policies : setting expectations of who, when, and what Selecting software Communication : do I have to learn a new language? Determining a staffing model Assessing the costs : budgeting for virtual reference Collaborative virtual reference Aspects of training Marketing your virtual reference service Assessment and evaluation : how are we doing? The road ahead : next steps and emerging technologies
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