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Bibliographie p. 173-184.Index.

Ethnographic research in Illinois academic libraries : the ERIAL Project / Andrew D. Asher, Susan Miller, and David Green Pragmatism and idealism in the academic library : an analysis of faculty and librarian expectations and values / Mary Thill Marketing the library's instructional services to teaching faculty : learning from teaching faculty interviews / Annie Armstrong Why don't students ask librarians for help? : undergraduate help-seeking behavior in three academic libraries / Susan Miller and Nancy Murillo Searching for answers : student research behavior at Illinois Wesleyan University / Andrew D. Asher and Lynda M. Duke Supporting the academic success of Hispanic students / David Green First-generation college students : a sketch of their research process / Firouzeh Logan and Elizabeth Pickard Seeing ourselves as others see us : library spaces through student eyes / Jane Treadwell, Amanda Binder, and Natalie Tagge Transformative changes in thinking, services, and programs / Lynda M. Duke Conclusions and future research / Andrew D. Asher and Lynda M. Duke ERIAL interview guide questions

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