Digital versus non-digital reference [Texte imprimé] : ask a librarian online and offline / Jessamyn West, guest editor

Réferences bibliogr. en fin de chapitre. Index.

Have(n't) we been here before? : lessons from telephone reference / M. Kathleen Kern E-mail reference as substitute for library receptionist / Susan M. Braxton, Maureen Brunsdale The internet public library as a teaching tool for shockingly traditional reference skills / Abigail Leah Plumb "Contact us" : archivists and remote users in the digital age / Katharine A. Salzmann Characteristics of e-mail reference services in selected public libraries, Victoria, Australia / Doreen Sullivan Predicting the success of commercial ask a services in the United States and abroad / Jenny Baum, Kate Lyons Wired New Jersey : Q and A NJ / Carol van Houten Library LAWLINE : collaborative virtual reference in a special library consortium / Scott Matheson Planning for multilingual chat reference service in a suburban public library system / Edana McCaffery Cichanowicz, Nan Chen The social life of digital reference : what the technology affords / Mita Sen-Roy The case for non-intrusive research : a virtual reference librarian's perspective / Bruce Jensen Getting our foot (back) in the door : reestablishing a freshman instruction program / Janet DeForest, Rachel Fleming May, Brett Spencer Research consultations : enhancing library research skills / Deborah Lee